Top telus billing support Secrets
Top telus billing support Secrets
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• At this stage, I come to feel I am staying misled and mistreated. In spite of many phone calls and escalations, I nonetheless would not have clarity on my bargains or a good resolution to my issues.
Also, our phone line to your house came down in a windstorm one other night time, as did our neighbors. We don't utilize a landline anymore, although the cable is in the road and continue to connected on your home conclude. I proposed that They simply eliminate it wholly. They reported as I did not have an Energetic landline, they might not ship a technician out to scrub up the wire in the middle of the road.
Back as part of your working day, you had a option of businesses. Now Now we have megacorps that swallow every choice selection up and also you're remaining with three selections spanning a whole state, all of which collude with eachother to extort it's customers.
00 a lot more a month. Though my deal says promo rate is for 2 years my bill claims it is one calendar year. Soon after paying out an afternoon currently trying to get enable, once the third human being I spoke they mentioned they are going to check into it and call me back again. I didn't get a get in touch with back with solutions. This is completely unacceptable. I regret signing up with Telus and will convey to All people I realize to by no means register with them. From curiosity I known as Shaw and immediately experienced the call answered and the individual I spoke with was clear and articulate. Feeling trapped within a deal and within the mercy of an enormous system which has no assist for its customers.
How can I discover that individual. I think I am going into a new billing cycle and I happen to be running in circles for weeks
• In my conversation with Juan within the loyalty crew, I had been falsely accused of becoming discriminatory when I referenced One more Division, which was remarkably offensive and uncalled for. Juan later on apologized, indicating that the knowledge was totally unacceptable.
I wasn't telling but making an attempt to talk to him nevertheless he acquired mad and hung up. This is preposterous and extremely Awful customer service. I might be pulling my two lines from Telus . If Here is the customer service individuals are acquiring out of your reps than you might want to source it Telus technical support somewhere else. I are with Telus for about fourteen several years and It is quite sad that it's got come to this . Investigating these threads and feedback remaining by Many others it appears I'm not the sole a person.
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• After i identified as to clarify, Eunice through the BCX Wireless Auto workforce explained to me which the reductions were used. Having said that, she copied and pasted Abdul’s notes, which did not make clear the discount aspects.
If an automated assistant asks for The explanation of your call, point out "I wish to make payment arrangements for my mobility bill".
Thank you for your personal notice to this subject. I look forward to a prompt and satisfactory resolution.
The TELUS group acknowledges that our perform spans many Territories and Treaty spots and we've been grateful for the traditional Awareness Keepers and Elders who are with us right now, anyone who has long gone prior to us along with the youth that inspire us.
Right now my mobile phone stopped connecting to the telus community. Therefore it's taken me a 45 to sift from the ai gate keepers prompt's just to speak to a true person, all whilst telus ai tries everything to not make it possible for me to talk to a true particular person.
The TELUS staff acknowledges that our perform spans lots of Territories and Treaty areas and we have been grateful for the standard Understanding Keepers and Elders who're with us currently, those who have absent in advance of us along with the youth that encourage us.
Yeah, I’m binding by a two 12 months agreement however, I’m only 4 months in, but I did get someplace. I guess The chief Office environment referred to as me today so I've a phone discussion with him in an hour. We’ll see how that goes.